Please following the process to ensure that your repair is handled as efficiently as possible. FLG will be better enabled to handle the issue completely and quickly with the proper information in the proper format.

Emergency Repairs

These are issues that require immediate attention in order to protect the value of occupant belongings or the building. Please do the following:

1. Email:
Please send an email to info@floridalandgroup.com and provide as much detail as possible regarding the issue, how you think it occurred, how long it has been happening, and what, if anything, you have already done to try and alleviate the problem. This will better enable the property manager to diagnosis the underlying problem accurately and have a great chance of solving it completely the first time. This email will be sent to the property manager's mobile device.

2. Phone or Text:
Text or call Robert at 407-538-1000 (mobile phone) and reference the problem. Confirm that you have sent the email referenced above so that I can ensure that action has been immediately initiated.

3. Response:
Your should expect a response within a reasonable amount of time that indicates the problem has been acknowledged and repairs preparations are taking place. Reasonable depends on the type and severity of the problem. In other words, water leaking from a pipe that is under pressure may not be able to wait a few hours, but a small roof leak during a thunderstorm may be less of an immediate concern.

4. Authorization:
If you have not received a response, you are authorized to contact the appropriate person in order to prevent further property damage. Please send another email to indicated whom you have contacted to ensure that two different people are not assigned to the same problem:

• Plumbing: Walter Mulligan: 407-232-4132 mobile phone, call or text
• Roofing: Roger Facemire:   407-316-0306 mobile phone, call only
• All Other Repairs: Donny Nillson: 321-228-2892 mobile phone, call or text

Routine Maintenance:

1. Frequently Successful Solutions:
Many times, your issue may be solved quickly and easily without having someone. Please take just a moment to review these easy solutions for some of our most common maintenance requests:

• air conditioning:
  • unit stops cooling
    If the unit has been operating or a long period or time or in very warm weather, the condenser unit may have frozen up. Turn the unit off for 2 to 3 hours to enable it to completely defrost. 
  • heat - unit will not heat room or strange smell for vents while heating
    If this is the first time the unit has been in use for the season, allow 30 minutes for the unit to function properly. Check the fuse inside the air conditioning closet and the electrical panel box for a tripped breaker. A tripped breaker will be positioned slightly away from the ON position. Move the breaker completely to the OFF position and then completely to the ON position.
  • thermostat issues:
    see owner manual section
• electrical and smoke detector:
  • one or more lights or outlets no longer working
    Look for a TEST or RESET button on one of the non-working or nearby outlets. Fully depress the TEST button and then the RESET button. If this is not successful, check your fuse boxes. Ensure that all breakers are fully in the ON position. A tripped breaker will be positioned slightly away from the ON position. Move the breaker completely to the OFF position and then completely to the ON position.
  • smoke detector chirping
    The battery is in need of replacement. Remove cover and replace with new battery of the same type.
• plumbing:
  • toilet continues to run
    At times the chain that connects the handle to the flapper can be tangled. Simply lift the lid and ensure the chain is not obstructed.
  • low water pressure - faucets
    The aerator is usually the problem. Occasionally, tiny particles get trapped in the aerator, the small round piece that is screwed onto the faucet just above where the water comes out. Simply unscrew the aerator by hand or by using pliers with a towel (to avoid scratching the metal) and rinse out the inside of the aerator well. There may be two or more pieces to an aerator, so be careful to keep the pieces in the same order when you re-install it. Hand tighten the aerator back in place and your problem should be solved.
  • low water pressure - shower
    The shower head is usually the problem. Occasionally, tiny particles get trapped in the shower head. Simply unscrew the showerhead by hand or by using pliers with a towel (to avoid scratching the metal). Rinse out well and immerse the showerhead in vinegar for an hour or more to remove any interior deposits. Hand tighten the showerhead back in place and your problem should be solved.

2. If your issue is not easily resolved, please email info@floridalandgroup.com  with your specific request. The email will be routed to the maintenance personnel and will create the most efficient manner of handling your request as well as enable hassle-free follow-up after repair or maintenance completion. If you have not received acknowledgement within 72 hours, please text or call Robert at 407-538-1000 so that action can be initiated.